Evaluation of a “Community Drug Service” treatment satisfaction using the ‘Treatment Perceptions Questionnaire’ (TPQ)
DOI:
https://doi.org/10.20882/adicciones.473Keywords:
Evaluation, Satisfaction, User, Treatment, Drugs, questionnaire, TPQAbstract
Satisfaction level reflected by 100 Drug Treatment Centre users is evaluated through a Treatment Perceptions Questionnaire (TPQ), in addition to the possible differences shown in two specific programmes within the TPQ: the Free Drugs Programme (n=50) and the Methadone Maintenance Programme (n=50). Cross section observational study is carried out with a systematic selection of subjects. The results show an acceptable level of satisfaction, expressed mainly among the drug-free programme users, with regard to the total instrument score, as well as its two dimensions: satisfaction with the programme and satisfaction with the therapist staff. Total sample results compared with three other European sample data show equivalence in the total satisfaction score, but differences in the sub-dimension scores. The TPQ is shown to be a useful instrument, which with a minimum number of personnel and time, enables us to obtain a clearer view of how our users see us.References
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